Are you a customer who needs help?
Please understand that we are real people, so be nice. We do not work 24/7 and will respond during business hours.
We have A LOT of information on our website. If you can't find it here, reach out to email@example.com or check out the FAQ section.
Experiencing a shipping issue?
We ship temperature sensitive product via FedEx Priority Overnight Services, and while FedEx is usually able to adhere to delivery windows sometimes things happen! A few things to note:
- Unfortunately (even as the shipper) we do not have access to any more information than what the tracking information shows.
- If your package is late, but the gel packs are still at least partially frozen your bivalves are safe to consume.
- If your package is damaged please send us pictures so we can file a claim with FedEx.
- Reach out to firstname.lastname@example.org or fill out the 'complain about something' form below to (kindly) let us know if you encounter a shipping problem.
For everything else...
Business & Partnerships: email@example.com